Power US Residential Internet Service Provider Satisfaction Study for 2022.
But there's still work to do.įor example, Spectrum was consistently below US regional averages when you look at the J.D. The good news? Charter's Spectrum service is doing better now with customers than it has since it acquired Time Warner Cable in mid-2016. ACSI Spectrum Internet: Customer satisfaction scores could improve Spectrum's 64 points are two points below the average of all non-fiber ISPs, which isn't great, but it's an improvement over last year's 63. Fortunately, like many other ISPs, Spectrum allows you to skip that extra fee by using your own, Spectrum-compatible equipment, with the caveat that you won't be eligible for Spectrum technical support. However, if you want to connect to Spectrum's network wirelessly over Wi-Fi, you'll need to pay an additional $5 monthly for the Spectrum router.
#SPECTRUM CABLE FREE#
On top of the lack of contracts or data limits, each Spectrum plan comes with a free modem. Additional monthly feesĪs noted above, Spectrum prides itself on a no-data-caps-or-extra-fees approach. Spectrum Internet: Straightforward termsĬharter tends to keep its Spectrum offerings fairly uncomplicated, but let's burrow down to see what else you can expect with your service. If that's your situation, check out our rundown of the best rural internet providers. That said, most cable internet providers struggle to offer service to rural areas with low population density, and Spectrum is no exception. If you live anywhere other than that, there's an above-average chance you're within Spectrum's coverage map or close to it. Spectrum Internet serves 41 states across the country, so it's easier to list the states where Charter Communications doesn't operate: Alaska, Arkansas, Delaware, Iowa, Oklahoma, North Dakota, Rhode Island, South Dakota and Utah (as well as Washington, DC).
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